• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

1-360-452-8688

Conflict Science Institute

Conflict Science Institute

The science and art of conflict for legal professionals

  • About
    • Mission – Vision – Values
    • The CSI Story
    • Contact
  • CSI Concepts
    • The Definition and Relevance of Attachment for Lawyers from a DMM Perspective
    • What is Interpersonal Neurobiology (IPNB)?
    • ICCM
      • Integration
      • Integrative Listening
    • The Conflict Model
      • Conflict Model Circumplex
      • DMM Danger list
  • Services
    • CSI training programs
  • Resources
    • CSI articles
    • CSI principles applied
    • DMM Blog
    • DMM Coffee House
    • DV Blog
Contact Us

Integrative Listening

Listening is a key skill

Listening is a is a core skill in all counseling and communication models and is learned skill that can be enhanced. There are many excellent listening models, although most seem to miss one or more important elements. The Conflict Science Institute has developed a client counseling-specific listening model based on conflict and relationship science principles. CSI’s model, Integrative Listening, seeks to identify all of the relevant elements of listening.

CUP of COCOA RNV – the elements of listening

  • Connect
  • Understand
  • Presence
  • Care
  • Observe
  • Curiosity
  • Open
  • Accept
  • Reflect (on self and other)
  • Nonverbal awareness

Integrative Listening

At the core of Integrative Listening, and the Integrative Client-Centered Model (ICCM), is a belief that most people don’t need a professional to tell them what they need or what they should do. People need to feel safe, and heard. When those needs are deeply met, the many neural systems in a human body can better integrate and people can then operate at optimal levels. In a client-counseling context, the goal of listening is thus to facilitate neural integration.

Feel it

The next time you feel deeply heard, reflect on why and how being heard makes you feel. Does it help you to relax? Does it help you feel ready to open up to hearing something new? Does it help you be able to finally hear and consider someone else’s advice?

Try it

The next time you listen to a client’s story pick one or more of the 10 elements of CUP of COCOA RNV and utilize more than you ever have before. As clients tell you their story, they will almost always be missing some piece of information or context. See if you can identify what is missing and what the challenges are to having an effective communication between the two of you. See if you can allow the client to fully tell their story before you make any attempt to respond. And then, in the way you respond, see if you can be mindful to what the client is sensitive to and move the conversation forward.

Listening is a first step

While an enhanced listening skill is a powerful communication tool for professionals, knowing what to listen for and knowing how to help a client move to a new understanding of their issues are additional goals in the counseling process. The Conflict Model and 6-Step Change Process Model are two other CSI techniques to facilitate these professional goals.

Listening for Lawfighters

Listening skills and an understanding of conflict psychology are a powerful combination for Lawfighting™ skills. These allow lawfighters to hear what is not being said in client stories, and in cross-examination.

CSI trainings

CSI offers training programs in listening, client communication, conflict psychology, and Lawfighting™ as an advanced course.

Primary Sidebar

Contact Us

DMM Coffee House

DMM Learning resources

DMM Coffee House: DMM for beginners

DMM Group Talk listserv

DMM publications list 2019

Manage clients. Manage conflict.

Reduce stress. Enjoy your practice.


Learn the art of conflict science.



1-360-452-8688

Contact Us

Footer

DMM resources

DMM Coffee House

DMM Learning resources

DMM Coffee House: DMM for beginners

DMM Group Talk listserv

DMM publications list 2019

DMM Coffee House

DMM Coffee House #47: The DMM as a strengths based model

DMM Coffee House #44: Non-violent discipline techniques part II

DMM Coffee House #43: Non-violent discipline options from Peace Discipline

DMM Coffee House #42: Milder forms of DMM Self-protective strategies in higher DMM patterns

DMM Coffee House #41: Somatic systems review

More DMM Coffee House session info

  • Facebook
  • Twitter
  • YouTube

Copyright Mark Baumann, 2019