One-On-One Training, Coaching, Case and Client Assessments

Most lawyers need help to see the patterns and to understand.

Clients hold expectations of their experience that most lawyers aren’t living up to.

In 2016, The American Bar Association E-Report released the results of an extensive survey conducted by the BTI Consulting Group of Wellesley, Massachusetts. BTI concluded clients want 4 things:

1. Effective communication
2. Interviewing
3. Counseling
4. Basic skills of listening and explaining

Sounds simple in theory, but in practice, providing these four functions can be quite complex. Particularly when afflicted with the condition of being a human being, interacting with other unpredictable human beings.

This breakdown of interpersonal connection was highlighted by an Australian study.

LawCover, Australia’s largest indemnity insurer for lawyers, commissioned a risk management assessment of over two thousand professional liability claims.

The results of the comprehensive report emphasized the importance of the client experience:

• The most significant cause of professional negligence claims were related to the handling of the client relationship, and not related to the overall outcome of the case.
• The lawyers did not seem to understand the dynamics of the claims against them. 
• The researchers concluded, most lawyers need help to see the patterns and to understand.

CSI is devoted to assisting professionals who wish to:

• Manage clients
• Control chaos
• Advance thought clarity
• Bring balance into their life
• Discover a more fulfilling way to work
• Integrate cognitive and affective strategies into their thinking
• Level up their lawyering
• and more…

How we’re here for you:

The Conflict Science Institute’s approach of understanding the neurobiological core of conflict, danger, and discontent, combined with our integrative professional coaching, client and case management consulting, could be the catalyst to inconceivable enhancements, not only in the measurable degree of your career success, but in the quality of your professional and personal life. 

CSI concepts tackle the barriers of communication, interviewing, counseling, listening and explaining, and many more, at a core level. We build conflict competency from a fundamental framework of science, connection and understanding, so learning CSI strategies becomes intuitive.

We meet your needs, wherever you’re at, and whatever your learning goals are. Training can be customized to target specific issues or strategies, and can include as much or as little hands on help as you require.

Stop wasting your time with surface level learning and pseudo concepts of client centered. CSI will drive you directly to the core.